All returns must be made in accordance with the instructions mentioned below :
Any return of goods must only be made after information given to the seller Sté Nourrinou-Bibi, and with the agreement of the seller Sté Nourrinou-Bibi. Return requests must be made by e-mail to : christine.cuvellier@nourrinou-bibi.fr
Any return after agreement must be made in the original packaging or failing that in packaging respecting the quality and safety of the return of the goods. Return costs will be the sole responsibility of the buyer. Any returns made otherwise will be considered null and void and will not give rise to the implementation of the guarantees payable by the Seller.
Address for return of goods: Sté NOURRINOU-BIBI for the attention of Ms. CUVELLIER Christine – 392 Rue du Jeu d’Arc – 60400 MORLINCOURT – France.
Refund :
Reimbursement will only be made on the condition that the equipment returns in a condition considered new, unmodified and having never been used. A check of the condition of the returned equipment will be carried out by the seller, this expertise will also condition the reimbursement procedure. If one of these conditions was not met, the refund could under no circumstances be accepted and made.
Once your return is received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you if your refund is approved or rejected.
If your return is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a few days.
Note: the refund will be calculated less postage and packaging costs and emergency order processing costs (15%) if the order was placed with this option.
Need help?
Contact us by email: christine.cuvellier@nourrinou-bibi.fr for any questions relating to refunds and returns.
